veluralabs.com, owned by Finworth Technologies Private Limited ("we," "Velura Labs," "us," "our," or "Finworth Technologies"), has established this Privacy Policy ("Policy") for its platform and services, including software solutions, AI engineering, AI Voice Call Center, AI Data Tagging, document processing, and related maintenance and warranty services (collectively, the "Platform"). This Policy outlines our practices concerning the collection, use, and disclosure of Personal Information obtained from users of the Platform.
By accessing or using veluralabs.com, the Platform, or related services, you consent to the collection, use, and sharing of information as described in this Policy. This Policy forms a contractual agreement between you (the "Customer" or "User") and us. If you have questions or concerns, please contact us using the details provided in Section 13.
You have various rights regarding your data, detailed in this Policy. Exercising certain rights may limit our ability to provide services, either partially or fully. Given the nature of our digital services, no refunds are permitted, and any amount paid shall not be refunded, as outlined in Section 7.
This Policy applies to:
We collect various types of information to provide our services. This includes "Personal Information" that can identify you as an individual, as well as non-personal data.
Data is stored securely and retained as per legal, regulatory, and business requirements. Customers may access their data for one (1) year from the date of their last subscription purchase. Thereafter, Finworth Technologies reserves the right to permanently delete the data without further notice.
We collect information through the following methods:
We share Personal Information only with the following entities, under strict confidentiality obligations:
We use Personal Information for the following purposes:
Given the nature of our digital services, including software solutions, AI engineering, B2B operations, maintenance, and warranty on code, all payments made to veluralabs.com are final and non-refundable. No refunds or credits will be issued for partial use, non-use, dissatisfaction, or any other reason, regardless of subscription plan or service.
Finworth Technologies acts as a data processor, collecting and processing Personal Information based on Customer instructions and this Policy. We implement technical, physical, and administrative measures to protect against unauthorised access, loss, or damage.
Personal Information may be stored on cloud platforms (e.g., AWS, GCP, Azure) in regions such as the United States, India, or the European Union, with appropriate safeguards to comply with data protection laws.
Our website may contain links to third-party sites. Finworth Technologies is not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any information.
You have the following rights regarding your Personal Information, subject to applicable data protection laws (e.g., GDPR, India DPDP Act). To exercise these rights, contact reach@veluralabs.com.
No fees are charged for exercising these rights unless requests are excessive, in which case we may charge administrative costs or reject the request.
Our services are not intended for individuals under 18. We do not knowingly collect Personal Information from minors. If we become aware of such data collection without parental consent, we will delete it. Contact us at reach@veluralabs.comif you believe a minor's data has been collected.
We implement stringent technical, physical, and administrative measures to protect your data, hosted securely on AWS / GCP / Azure cloud services in regions such as the United States, India, and the European Union. Contact us for a copy of our security policies. We are not liable for breaches beyond our control.
We may update this Policy periodically. Changes will be posted on this page, effective immediately upon posting. Continued use of our services constitutes consent to the updated Policy. Check this page regularly for updates.
For questions, concerns, or to exercise your data rights, contact us at reach@veluralabs.com or Finworth Technologies Private Limited, 2/354 Jankipuram Extension, Lucknow 226021, India.
This Policy is governed by the laws of India, with exclusive jurisdiction in the courts of Lucknow, Uttar Pradesh. Disputes will be resolved through arbitration in Lucknow per the Arbitration and Conciliation Act, 1996.
Customer data — including documents, call recordings and transcripts, prompts and completions, embeddings, fine-tuning datasets, and any other data submitted to or processed by our services — is not used to train, fine-tune, or otherwise improve any general-purpose model that benefits other customers. Aggregated, anonymised operational metrics (e.g., latency distributions, throughput, error rates) may be retained for capacity planning and service improvement, but no personally identifiable or customer-specific content is incorporated into shared models.
Where customer-specific fine-tunes or model adaptations are produced as part of an engagement, the resulting weights, adapters, and datasets are owned by the customer and isolated to the customer's designated environment.
To deliver our services we engage authorised sub-processors who process Personal Information on our behalf under written agreements requiring at least equivalent data-protection obligations. Current categories of sub-processors include:
For the named, up-to-date list of sub-processors and their processing locations, contact reach@veluralabs.com. We will provide reasonable advance notice of material additions to this list. Customers may object to a new sub-processor in writing; if the objection cannot be resolved, the customer may terminate the affected service for convenience.