Lift right-party contact rate on a stretched collections book without adding headcount — and pass the RBI audit on first try.
AI handles top-of-funnel attempts and easy resolutions; humans take the conversations the model flags as ambiguous, distressed, or out-of-policy.
6 Indian languages with dialect calibration. Voice cadence matters as much as accuracy in collections — we tuned both.
Every call logged, transcribed, and tagged with model version, prompt, and decision rationale. PDF audit packs export on demand.
Bank pays for resolved calls, not minutes or attempts. Aligns commercials with outcomes.
Multilingual hybrid AI + human flow, integrated with the bank's existing CRM.
Per-call evidence pack with transcription, model metadata, and decision rationale.
Live SLA, queue depth, language mix, cohort breakdowns.
Faithfulness, escalation correctness, refusal rates — scored on every model promotion.